A more efficient and smarter way of quality testing

A series of tailor made applications to control testing machines linked to an online portal for validation of the results.

Main objectives

Reduce complexity
The vendor software that comes with our state of the art machines is very complex and not suitable for everyone in our workforce.
Automation and integration
The amount of manual interference is far more than necessary.
Time saving
Besides the previous point, the validation of the test results is also cumbersome and time consuming.

14

Sprints

60%

App screens reduced

30+%

Time saving

5

Freshest fries lunches

Project Statement

"We are testing over 30.000 samples this year. And that number will keep on growing. It's seasonal work, so we get help from a lot of temporary employees. Some of them are unschooled.

It needs to become much simpeler. If you ask me, it should be an app with 1 button."

– as stated by the Head of Quality Lab from HZPC

Research: interviews and field studies

Defining the goals and pain points

Some call it Go Gemba, but I usually call it field study. It always feels like going out in the field and study.

Study behaviours and routines people have while performing the tasks they need to do is so insightful.

Combined with additional interviews to get more clarity on the reasons and motivations behind it provides a good starting point to begin the design process.

Design process

Visualising the primary process

Getting clear:

what the main parts of the process are
where responsibility lies
what the solution direction is for each part

Solution map

A visualisation of our solution: 1 integrated and scalable system

A series of tailor made desktop applications that function as a user friendly front end to control the test machines. The complex vendor software remained to function as a powerful backend.

The validation portal was live updated using smart automation scripts to support finding the outliers instantly.

Usability testing

Testimonials

I [have] my dashboard empty [red: all test results processed]. everything validated and exported. works great [thumbs up x4, flexed biceps]

"I feel it is possible now to literary grab someone from the streets and put them behind the machine. The app is really that simple now."

"The new dashboard is just great.
Only 1 button per test.
Just the way I wanted ;)"

- Head of Quality Lab HZPC

A more efficient and smarter way of quality testing

A series of tailor made applications to control testing machines linked to an online portal for validation of the results.

Main objectives

Project Statement

"We are testing over 30.000 samples this year. And that number will keep on growing. It's seasonal work, so we get help from a lot of temporary employees. Some of them are unschooled.

It needs to become much simpeler. If you ask me, it should be an app with 1 button."

Research: interviews and field studies

Defining the goals and pain points

Design process

Visualising the primary process

Solution map

Usability testing

Testimonials

"I feel it is possible now to literary grab someone from the streets and put them behind the machine. The app is really that simple now."

"The new dashboard is just great.
Only 1 button per test.
Just the way I wanted ;)"

Supporting the new way of working

Improving online flight booking

Replacing the old system while it is still operating

A more efficient and smarter way of quality testing

A series of tailor made applications to control testing machines linked to an online portal for validation of the results.

Main objectives

Project Statement

"We are testing over 30.000 samples this year. And that number will keep on growing. It's seasonal work, so we get help from a lot of temporary employees. Some of them are unschooled.It needs to become much simpeler. If you ask me, it should be an app with 1 button."

Research: interviews and field studies

Defining the goals and pain points

Design process

Visualising the primary process

Solution map

Usability testing

Testimonials

"I feel it is possible now to literary grab someone from the streets and put them behind the machine. The app is really that simple now.""The new dashboard is just great. Only 1 button per test. Just the way I wanted ;)"

"We are testing over 30.000 samples this year. And that number will keep on growing. It's seasonal work, so we get help from a lot of temporary employees. Some of them are unschooled.

It needs to become much simpeler. If you ask me, it should be an app with 1 button."

"I feel it is possible now to literary grab someone from the streets and put them behind the machine. The app is really that simple now."

"The new dashboard is just great.
Only 1 button per test.
Just the way I wanted ;)"